Shipping policy

At CleOpia, we aim to deliver premium fragrances to you in a safe, timely, and reliable manner. Please review our shipping policy below.

1. Shipping Locations

We currently ship across India. At this time, international shipping is not available unless specifically mentioned on the website.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–4 business days

  • Non-Metro / Other Locations: 4–7 business days

Delivery times may vary depending on the courier partner, serviceability, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping offers, if any, will be clearly mentioned on the website or during checkout.

5. Cash on Delivery (COD)

  • COD availability depends on location and courier serviceability.

  • Additional COD charges may apply and will be shown at checkout.

We reserve the right to disable COD for certain orders or locations.

6. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

  • Courier partner issues

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • High demand or festive seasons

CleOpia shall not be held liable for delays beyond our control.

7. Damaged or Missing Packages

If your package arrives damaged, leaking, opened, or with missing items, please contact us within 48 hours of delivery at vivesutra@zohomail.eu.

Please include:

  • Your order number

  • Photos or an unboxing video (if available)

We will investigate and arrange a replacement or refund as applicable.

8. Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to an incorrect or incomplete address may incur additional shipping charges for re-delivery.

CleOpia is not responsible for delays or losses due to incorrect address information.

9. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS. Customers can track their order using the provided tracking link.

10. Contact Information

For shipping-related queries, please contact:

📧 CleOpia Email: vivesutra@zohomail.eu 
📞 Phone: +44 7725 558549
📍 Address: Radio Mirchi Road Vejalpur, 612A Sun Gravitas, 380051 Ahmedabad GJ, India

11. Legal Compliance

This Shipping Policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020 applicable in India.

🔒 Important Note

Perfume products are classified as flammable items and are shipped in line with courier safety and regulatory guidelines.