Refund policy

Thank you for shopping with CleOpia. We take pride in crafting premium fragrances and want you to be fully confident in your purchase. Because perfume is a personal and hygiene-sensitive product, please read this policy carefully before placing your order.

1. Eligibility for Returns

Due to the personal and hygienic nature of perfume products, returns are accepted only under the following conditions:

  • The item is unused, unopened, and in its original packaging

  • The product seal is intact

  • The return request is raised within 7 days of delivery

  • Valid proof of purchase is provided

Opened or used perfumes cannot be returned for hygiene and safety reasons.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged product, a manufacturing defect, or an incorrect item, please notify us within 48 hours of delivery by emailing vivesutra@zohomail.eu.

Please include:

  • Your order number

  • Clear photos and an unboxing video (if possible)

After verification, we will offer either a free replacement or a full refund (including shipping charges).

3. Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes

  • Items without original packaging

  • Products purchased during clearance or final sale

  • Gift cards

4. Refund Process

Once the returned product is received and inspected:

  • You will receive confirmation via email.

  • Approved refunds will be processed within 7 business days.

  • Refunds will be credited to the original payment method.

Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to reflect in your account.

5. Return Shipping

  • Customers are responsible for return shipping charges unless the product is defective or incorrect.

  • We recommend using a trackable courier service.

CleOpia is not responsible for lost return shipments.

6. Cancellation Policy

Orders can be cancelled before dispatch only. Once an order has been shipped, cancellation is not possible and our standard return policy will apply.

7. Compliance with Indian Consumer Law

This policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020. Customers retain their statutory rights under Indian law.

8. Contact Information

For any return, refund, or cancellation queries, please reach us at:

📧 CleOpia Email: vivesutra@zohomail.eu
📞 Phone: +44 7725 558549 
📍 Address: Radio Mirchi Road Vejalpur, 612A Sun Gravitas, 380051 Ahmedabad GJ, India